Terms & Conditions
Intellihance® by Idea Consult Inc.
Effective date: July 13, 2026 | Last updated: July 13, 2026
IMPORTANT: These Terms contain an arbitration agreement and class action waiver. Please read Section 22 carefully. If you do not agree to these Terms, do not use the Services.
1. Agreement and Scope
These Terms and Conditions (the “Terms”) are a binding agreement between Idea Consult Inc. (“Idea Consult®,” “we,” “us,” or “our”) and the individual or organization that accesses or uses the Services (“Customer,” “you,” or “your”). “Services” means the Intellihance® platform, the Idea Consult website, and related applications, reports, tools, features, downloads, support, and services that we make available, including AI Deep Research, Market Reports, Business Plans, demographic and industry data, follow-up research, and any future or beta features.
By creating an account, clicking to accept, purchasing a plan or package, or accessing or using the Services, you agree to these Terms and our Privacy Policy. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.
The Services are offered for business and professional use, not for personal, family, or household use. You must be at least 18 years old and legally able to enter into this agreement.
If you have a separate written order form, enterprise agreement, data processing addendum, or other agreement signed by Idea Consult, that document controls to the extent of a direct conflict with these Terms. Customer purchase orders do not modify these Terms unless Idea Consult expressly agrees in writing.
2. The Services
Intellihance is a decision-support and market-intelligence platform. Depending on your plan, the Services may provide structured AI-assisted research, cited analysis, market and industry reports, demographic information, opportunity assessments, strategic frameworks, business-plan tools, charts, templates, and downloadable materials.
Features, datasets, geographic coverage, models, source availability, report formats, and processing methods may change as the Services evolve. We may add, modify, suspend, or discontinue features when reasonably necessary for security, legal compliance, supplier availability, product improvement, or business reasons. We will provide reasonable advance notice if a change materially reduces the core functionality of a paid plan during its current committed term, unless urgent security, legal, or third-party circumstances make advance notice impracticable.
Any timelines shown in the Services are estimates. Research or report generation may take longer because of question complexity, source availability, usage volume, maintenance, or third-party systems.
3. User Accounts
Account roles. Team accounts may include a Primary Administrator, Administrators, and other Authorized Users. The Primary Administrator is the individual designated as the principal account owner and has primary responsibility for billing, account-level decisions, and management of administrative access. Administrators may manage users, roles, workspace activity, and other account settings to the extent enabled by the Services. Authorized Users may access and use the Services within the permissions assigned to them. Available roles and permissions may vary by plan and may change as the Services evolve.
You must provide accurate, current, and complete account and billing information. You are responsible for safeguarding login credentials and for all activity under your account. You must promptly notify us at [email protected] if you suspect unauthorized access or a security incident involving your account.
Accounts and credentials may not be shared outside the authorized seat structure of your plan. Each Authorized User must have a separate login. You are responsible for your Authorized Users’ compliance with these Terms.
The Primary Administrator controls billing and may invite or remove Authorized Users and assign account roles. Other Administrators may manage users and workspace activity to the extent permitted by the Services. You are responsible for selecting Administrators appropriately. Actions taken by a Primary Administrator or Administrator within the account are treated as authorized by the Customer, including access changes, user removal, quota allocation, subscription changes, account cancellation, and account deletion.
If an Authorized User accesses an account provided by an employer, client, or other organization, the Primary Administrator and other permitted Administrators may be able to access, manage, export, or delete that user’s content and activity, subject to applicable law and the organization’s agreement with us.
4. Plans, packages, quotas, and usage
Your plan, package, order form, or checkout page identifies the applicable term, fees, seats, usage allowances, features, geographic coverage, and other limits. Current self-service plan information is available on our Pricing page. We may offer free trials, one-time packages, monthly or annual subscriptions, additional seats, add-ons, and custom plans.
Reports, business plans, research runs, follow-ups, seats, and other allowances are measured as described at purchase or in the Services. Unless expressly stated otherwise:
- Usage allowances reset at the beginning of each billing cycle and do not roll over, carry forward, convert to cash, or create a refund or credit;
- A new research question may count as a new AI Deep Research run, while follow-ups must remain within the same research thread and reasonably relate to the original question;
- “unlimited” follow-ups are subject to fair use, technical limits, and the requirement that they remain within the same research thread; and
- Seats share the plan’s stated output quota unless the applicable offer expressly says otherwise.
When you reach a limit, the Services may stop further generation until the quota resets, you upgrade, or you choose to purchase an add-on or overage. We will not automatically charge for an overage unless you or an authorized administrator affirmatively purchases it or a signed order form expressly provides otherwise.
We may apply reasonable technical and fair-use limits to protect platform stability, prevent abuse, and ensure equitable access. We will not use a fair-use limit to reduce an expressly stated paid quota.
5. Free trials and promotional access
Free trials and promotional access are limited to the duration, features, and usage stated in the offer. Unless we state otherwise, a free trial is limited to one per person or organization. We may end or restrict free access if we reasonably believe it is being abused, duplicated, automated, or used to avoid payment.
Free trials may be provided without service commitments, support guarantees, warranties, or data-retention obligations. Trial content may become inaccessible when the trial ends. You should export any content you are permitted to download before access expires.
6. Fees, billing, taxes, and renewal
Fees are stated in U.S. dollars unless the offer says otherwise. You authorize us and our payment processor to charge the payment method on file for all fees, taxes, additional seats, add-ons, and other purchases that you authorize. You are responsible for applicable sales, use, value-added, withholding, or similar taxes, excluding taxes based on Idea Consult’s net income. If applicable law requires you to withhold tax, you must provide valid documentation and, unless prohibited by law, pay amounts necessary so that Idea Consult receives the amount invoiced.
Subscription plans renew automatically for successive periods equal to the initial billing period unless you cancel in accordance with Section 7 or the applicable order form states otherwise. Annual plans are billed in one annual payment. Monthly plans may require an initial minimum commitment, including a three-month minimum commitment billed upfront when stated at checkout or on the Pricing page. After any minimum commitment, the subscription continues on the stated renewal cycle until canceled.
We may change prices prospectively. A price change will not affect your current committed term and will apply no earlier than your next renewal after reasonable advance notice. If you do not agree to the new price, you may cancel before renewal.
Except where these Terms or applicable law expressly provide otherwise, fees are non-refundable and non-creditable. You must notify us of a suspected billing error at [email protected] within 30 days after the charge appears. This notice period does not limit rights that cannot legally be waived.
If payment is overdue or rejected, we may retry the payment method, restrict features, suspend access, or terminate the account after reasonable notice. You remain responsible for accrued charges and reasonable collection costs permitted by law.
7. Cancellation and refunds
You may cancel a self-service subscription through the account cancellation process or by contacting us at [email protected]. Cancellation takes effect at the end of the current paid commitment or renewal period. Canceling stops future renewals but does not reverse charges already incurred, shorten a minimum commitment, or create a refund for unused time or usage.
One-time packages expire at the end of the validity period stated at purchase. Unused components expire at that time and are not refundable or transferable.
Refunds are available only when required by law, expressly stated in an offer, or approved by Idea Consult in writing. If we permanently discontinue a paid Service during your prepaid term for reasons unrelated to your breach, we will provide either substantially equivalent access, an account credit, or a prorated refund for the affected unused prepaid period. Short-term outages, maintenance, source unavailability, generation delays, or an output that does not meet a user’s subjective expectations do not create a refund right.
8. Customer Inputs
“Customer Inputs” means questions, prompts, instructions, text, files, data, business information, edits, and other materials submitted to the Services by or for you. As between you and Idea Consult, you retain your ownership rights in Customer Inputs. You grant Idea Consult and its service providers a worldwide, non-exclusive, limited license to host, copy, transmit, process, display, and otherwise use Customer Inputs only as reasonably necessary to provide, secure, maintain, support, and improve the Services, comply with law, and enforce these Terms, in each case subject to our Privacy Policy and any applicable written agreement.
You represent and warrant that you have all rights, permissions, and lawful bases necessary to submit Customer Inputs and authorize their processing. You are responsible for the accuracy, legality, and appropriateness of Customer Inputs.
Do not submit information that you are not authorized to disclose. Unless Idea Consult has agreed otherwise in writing, do not submit protected health information, payment-card data, government identification numbers, passwords, highly sensitive personal data, export-controlled technical data, or information subject to special confidentiality or regulatory restrictions. The Services are not designed to serve as a system of record for regulated or highly sensitive data”.
9. Outputs and permitted business use
“Outputs” means reports, analyses, plans, charts, text, and other materials generated for you through the Services based on Customer Inputs and the operation of the Services. Subject to your compliance with these Terms and payment of applicable fees, Idea Consult assigns to you, as between you and Idea Consult, any rights it may have in your Outputs, excluding Idea Consult Materials and Third-Party Materials defined below. This assignment applies only to the extent ownership can legally arise and be transferred.
You may use, edit, download, present, and share your Outputs for your internal business purposes and in professional work performed for your clients. You may incorporate Outputs into your own deliverables and recommendations. You remain responsible for reviewing the Output, deciding whether and how to use it, complying with third-party rights and source terms, and making any disclosures required by law, contract, professional standards, or client policies.
Because Outputs may be created using artificial intelligence, similar or identical content may be generated for other users, and an Output may not qualify for copyright or other intellectual-property protection. Idea Consult does not guarantee exclusivity, registrability, or non-infringement of any Output.
You may not resell, license, publish, or distribute Outputs as a standalone data product, report library, subscription service, or substitute for Intellihance; use Outputs to create or train a competing market-intelligence or AI service; or remove source notices or proprietary legends where their removal would be misleading or violate third-party terms. These restrictions do not prevent consultants and advisors from using Outputs as part of their own value-added client services.
10. Idea Consult Materials and Third-Party Materials
“Idea Consult Materials” means the Services and all underlying or pre-existing technology, software, workflows, prompts, methods, scoring logic, taxonomies, templates, designs, compilations, user interfaces, documentation, trademarks, know-how, and improvements, together with aggregated or de-identified service data that does not identify you or disclose your confidential information. Idea Consult and its licensors retain all rights in Idea Consult Materials. No rights are granted except the limited right to use the Services under these Terms.
“Third-Party Materials” means data, publications, content, software, maps, links, models, and other materials supplied by third parties or obtained from public, licensed, governmental, commercial, or open sources. Third-Party Materials remain subject to their owners’ rights and any applicable license terms. Citations and links are provided for reference and do not transfer rights in the underlying source. You are responsible for obtaining permission for uses that exceed quotation, citation, fair use, licensed access, or other lawful use.
Third-party sources may change, restrict access, correct data, remove pages, or impose their own terms. Idea Consult does not control and is not responsible for third-party websites, content, availability, security, or practices. References to third parties do not imply endorsement.
11. AI and research limitations
Intellihance uses automated systems, including artificial intelligence, to locate, organize, summarize, analyze, and generate information. AI-assisted Outputs are probabilistic and may contain errors, omissions, outdated information, unsupported inferences, calculation mistakes, citation mismatches, or content that appears confident but is incomplete or incorrect. Sources may conflict, and the absence of evidence in an Output does not establish that no evidence exists.
Unless an Output expressly states otherwise, Idea Consult has not conducted independent primary research, interviews, surveys, audits, legal diligence, financial verification, scientific validation, or on-site investigation. Source credibility labels, confidence assessments, opportunity scores, recommendations, and other evaluative elements reflect structured methodologies and judgment, but they are not guarantees of accuracy, performance, feasibility, funding, market demand, or business results.
You must independently review material claims, calculations, citations, assumptions, and recommendations before relying on or sharing an Output. For consequential decisions, you should use qualified professionals and, where appropriate, primary research, customer validation, legal review, financial analysis, clinical or scientific review, and current regulatory guidance.
12. No professional advice or decision-making authority
The Services provide research and decision support. They do not provide legal, tax, accounting, investment, medical, clinical, regulatory, engineering, cybersecurity, or other licensed professional advice. Idea Consult does not act as your fiduciary, broker, investment adviser, attorney, accountant, healthcare provider, or agent, and does not make decisions on your behalf.
Outputs should not be used as the sole basis for investments, financing, acquisitions, regulatory submissions, clinical decisions, employment decisions, credit or insurance decisions, legal positions, or other high-impact decisions affecting a person’s rights, health, safety, livelihood, or access to essential services. You retain responsibility and decision-making authority for every action taken or not taken based on the Services.
13. Acceptable use
You may use the Services only in compliance with these Terms and applicable law. You may not, and may not allow another person to:
- Use the Services for unlawful, fraudulent, deceptive, harmful, discriminatory, defamatory, infringing, or abusive purposes;
- Submit malware, malicious code, or content designed to disrupt, probe, or gain unauthorized access to the Services or another system;
- Reverse engineer, decompile, disassemble, scrape, crawl, systematically extract, or attempt to discover source code, models, prompts, scoring logic, nonpublic datasets, or security mechanisms, except to the limited extent a restriction is prohibited by law;
- Circumvent quotas, access controls, rate limits, seat limits, authentication, or payment requirements;
- Share credentials, resell access, provide bureau access, or permit use by anyone other than authorized users;
- Use the Services or Outputs to train, benchmark for publication, or develop a competing product or model without our written permission;
- Misrepresent an Output as independently verified, primary research, professional advice, or a guaranteed result;
- Use automated means to generate excessive requests or impose an unreasonable load on the Services; or
- Use the Services to make fully automated high-impact decisions about individuals without meaningful human review and all legally required safeguards.
We may investigate suspected misuse and suspend or restrict access when reasonably necessary to protect the Services, users, third parties, or legal compliance. We will use reasonable efforts to provide notice and an opportunity to cure when appropriate, but may act immediately in urgent casesU
14. Confidentiality and security
Each party may receive nonpublic information that the other party identifies as confidential or that reasonably should be understood as confidential (“Confidential Information”). Customer Inputs and nonpublic account Outputs are Customer Confidential Information. Nonpublic product, pricing, security, technical, and business information about the Services is Idea Consult Confidential Information.
The receiving party will use Confidential Information only to perform or exercise rights under these Terms, protect it using reasonable care, and disclose it only to personnel and service providers who need to know it and are bound by confidentiality obligations. These duties do not apply to information that the receiving party can document was lawfully known without restriction, becomes public through no breach, is received lawfully from another source without duty, or is independently developed without use of the Confidential Information.
A receiving party may disclose Confidential Information when legally required, provided it gives prior notice when legally permitted and reasonable assistance at the disclosing party’s expense. No internet service is completely secure, and we do not guarantee that unauthorized access, loss, or disclosure will never occur.
15. Privacy and data protection
Our Privacy Policy explains how we collect, use, disclose, and protect personal information. If Idea Consult processes personal data on behalf of a business Customer and applicable law requires a data processing agreement, the parties will enter into Idea Consult’s then-current data processing addendum upon request. You are responsible for providing notices, obtaining consents, and establishing other lawful bases required for personal data included in Customer Inputs.
16. Feedback
If you provide ideas, suggestions, evaluations, or feedback about the Services, you grant Idea Consult a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without restriction or obligation. This does not permit us to identify you publicly or disclose your Confidential Information without permission.
17. Service availability, support, and beta features
We aim to provide reliable access, but the Services may be unavailable because of maintenance, updates, source limitations, internet or cloud failures, security events, force majeure, or other circumstances. Unless a signed service-level agreement states otherwise, we do not guarantee uninterrupted availability, response time, recovery time, or generation time.
Beta, preview, experimental, or evaluation features may be incomplete, changed, or discontinued at any time. They are provided “as is,” may contain additional risks, and should not be used for production-critical decisions or sensitive information.
18. Suspension, termination, deletion, and export
These Terms continue while you access or use the Services. You may stop using the Services at any time, subject to your payment commitments and Section 7.
We may suspend or terminate access if you materially breach these Terms, fail to pay amounts due, create a security or legal risk, or use the Services in a manner that could harm Idea Consult, the Services, another user, or a third party. When the issue can reasonably be cured, we will ordinarily provide notice and a reasonable opportunity to cure. We may act immediately for fraud, unlawful conduct, security threats, abuse, or circumstances requiring urgent action.
After expiration or termination, your right to generate new content ends. Existing content may remain accessible for the post-termination period stated in your plan or the Services. If no period is stated, we may provide up to seven days for permitted export, unless the account was terminated for serious misuse or immediate deletion is legally or technically necessary. You are responsible for exporting content before access ends.
A primary administrator may request permanent account deletion. Account deletion may remove all users, Customer Inputs, Outputs, folders, and workspace content and cannot be reversed. We may retain limited information where required for legal compliance, security, fraud prevention, dispute resolution, backup cycling, or enforcement, consistent with our Privacy Policy.
Sections that by their nature should survive will survive termination, including payment obligations, ownership, confidentiality, disclaimers, indemnification, liability limits, dispute resolution, and general provisions.
19. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, OUTPUTS, IDEA CONSULT MATERIALS, AND THIRD-PARTY MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” IDEA CONSULT DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
IDEA CONSULT DOES NOT WARRANT THAT THE SERVICES OR OUTPUTS WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, CURRENT, COMPLETE, UNIQUE, OR SUITABLE FOR A PARTICULAR DECISION; THAT CITATIONS OR THIRD-PARTY CONTENT WILL REMAIN AVAILABLE; THAT ERRORS WILL BE CORRECTED; OR THAT USE OF THE SERVICES WILL PRODUCE ANY PARTICULAR BUSINESS, FINANCIAL, INVESTMENT, FUNDING, REGULATORY, OR COMMERCIAL RESULT.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. IN THAT CASE, THESE DISCLAIMERS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.
20. Indemnification
You will defend, indemnify, and hold harmless Idea Consult, its affiliates, and their officers, directors, employees, and agents from third-party claims, damages, losses, liabilities, judgments, penalties, costs, and reasonable attorneys’ fees arising from: (a) Customer Inputs; (b) your or your authorized users’ unlawful or unauthorized use of the Services or Outputs; (c) your violation of these Terms; or (d) your infringement, misappropriation, or violation of another person’s rights. Idea Consult will promptly notify you of a covered claim and provide reasonable cooperation at your expense. You may control the defense, but may not settle a claim in a way that admits fault by, imposes obligations on, or fails to fully release Idea Consult without our written consent.
21. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OPPORTUNITY, ANTICIPATED SAVINGS, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IDEA CONSULT’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO IDEA CONSULT FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY; OR (B) US$100.
The exclusions and cap above do not limit liability that cannot legally be limited. The limitations apply regardless of the form of action and even if a remedy fails of its essential purpose. The parties agree that pricing reflects this allocation of risk.
22. Governing law, arbitration, and class action waiver
22.1 Informal resolution
Before filing a claim, each party will give the other written notice describing the dispute and requested relief and will attempt in good faith to resolve it for at least 30 days. Notices to Idea Consult must be sent to [email protected] with the subject line “Legal Dispute Notice.”
22.2 Governing law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below.
22.3 Binding individual arbitration
Except for the exclusions in Section 22.5, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable Commercial Arbitration Rules. The arbitration will be conducted in English by one arbitrator. Unless the parties agree otherwise, the legal seat will be Wilmington, Delaware, and proceedings may be conducted by video, telephone, or document submission when permitted by the arbitrator. Judgment on the award may be entered in any court with jurisdiction.
22.4 Class action and jury trial waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL AND AGREES THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.
22.5 Exclusions
Either party may seek temporary or injunctive relief in a state or federal court located in Wilmington, Delaware to protect intellectual property, Confidential Information, or system security. Either party may bring an eligible individual claim in small claims court. Nothing in these Terms prevents a party from reporting an issue to a government agency or seeking relief that applicable law does not permit to be waived.
22.6 Arbitration opt-out
You may opt out of Sections 22.3 and 22.4 by sending written notice to [email protected] within 30 days after you first accept these Terms. The notice must include your full name, organization, account email, mailing address, and a clear statement that you opt out of arbitration. Opting out will not affect the remaining Terms. If arbitration does not apply, the state and federal courts located in Wilmington, Delaware will have exclusive jurisdiction, and each party consents to personal jurisdiction there.
23. Changes to these Terms
We may update these Terms as the Services, law, or business practices change. We will post the revised Terms and update the “Last updated” date. If a change materially affects your rights or obligations, we will provide reasonable notice through the Services, by email, or by another appropriate method. Material changes will apply prospectively on the stated effective date. Your continued use after that date constitutes acceptance. If you do not agree, you must stop using the Services and cancel before the change takes effect, subject to any existing payment commitment.
24. General provisions
Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations. You may not assign these Terms without Idea Consult’s written consent, except as part of a merger, reorganization, or sale of substantially all relevant assets, provided the assignee is not our direct competitor and assumes your obligations. Idea Consult may assign these Terms to an affiliate or in connection with a merger, financing, reorganization, or sale of its business or assets.
The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, fiduciary, franchise, or agency relationship. No third party is a beneficiary of these Terms.
Notices may be delivered electronically. Notices from Idea Consult may be sent to the email associated with your account or displayed in the Services. You are responsible for keeping your contact information current.
If any provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. Headings are for convenience only. “Including” means “including without limitation.”
These Terms, the Privacy Policy, the applicable order or checkout terms, and any signed addenda constitute the entire agreement concerning the Services and supersede prior or contemporaneous discussions and agreements on that subject.
25. Contact
Questions about these Terms may be sent to:
Idea Consult Inc.
Email: [email protected]
