Privacy Policy

Idea Consult Inc. and Intellihance®

Effective date: July 13, 2026 | Last updated: July 13, 2026

This Privacy Policy explains how Idea Consult Inc. collects, uses, discloses, and protects personal information when you visit our website, use Intellihance®, communicate with us, or otherwise interact with our services.

 

Who we are and when this Policy applies

Idea Consult Inc. (“Idea Consult,” “we,” “us,” or “our”) provides Intellihance®, a business decision-support and market-intelligence platform. This Privacy Policy applies to personal information processed through ideaconsult.biz, intellihance.ai, related applications, products, support channels, events, marketing activities, and business interactions (collectively, the “Services”).

For purposes of applicable data-protection law, Idea Consult is generally the controller or business responsible for personal information collected directly from website visitors, account holders, prospects, and business contacts. When a business customer submits personal information to Intellihance for processing on its behalf, Idea Consult may act as that customer’s processor or service provider. In that situation, the customer determines why the information is processed, and its privacy notice may also apply.

This Policy does not apply to third-party websites, publications, databases, or services that may be linked or cited in the Services. Those third parties have their own privacy practices.

2. Personal information we collect

The information we collect depends on how you interact with us, the features you use, and the choices you make.

2.1 Account and contact information

Name, business email address, telephone number, job title, organization, industry, and country or region.

Account credentials, account identifiers, profile information, communication preferences, and authentication information.

Team, workspace, seat, administrator, and authorized-user information, including invitations and role assignments.

Information you provide when requesting a demonstration, strategy call, support, partnership discussion, event registration, or other communication.

2.2 Customer Inputs and generated content

When you use Intellihance, we collect the questions, prompts, instructions, follow-up questions, selections, text, files, data, edits, and other materials you submit (“Customer Inputs”). Customer Inputs may contain business information and, depending on what you choose to provide, personal information about you or another person.

We also process reports, analyses, business plans, charts, research threads, citations, and other content generated or saved through the Services (“Outputs”), together with associated project names, folders, timestamps, report settings, source selections, and usage history.

You should not include personal information in Customer Inputs unless it is necessary, lawful, and appropriate for the research purpose. Unless we have agreed otherwise in writing, do not submit protected health information, payment-card data, government identification numbers, passwords, highly sensitive personal data, export-controlled technical data, or information subject to special regulatory or confidentiality requirements.

2.3 Billing and transaction information

When you make a purchase, our payment providers process payment-card and related billing information. We generally receive limited transaction information, such as billing name and address, payment status, card brand and last four digits, subscription or package purchased, invoice details, and transaction identifiers. We do not need to store the full payment-card number or security code to administer your account.

2.4 Device, usage, and technical information

Internet Protocol address, browser type, operating system, device type, language, time zone, and device or cookie identifiers.

Pages viewed, links clicked, referring and exit pages, dates and times of access, session duration, feature usage, searches, downloads, and interaction events.

Approximate location inferred from an IP address.

Diagnostic data, performance logs, error reports, security events, authentication records, and support telemetry.

2.5 Communications and support

We collect the contents of emails, forms, calls, meeting requests, survey responses, support messages, and other communications with us, together with related contact details and metadata. If a call or meeting is recorded or transcribed, we will provide notice where required.

2.6 Marketing, events, and public business information

We may collect information about your professional interests, event attendance, engagement with our emails or content, and communications preferences. We may also receive professional contact information from referrals, event partners, public business sources, company websites, social networks, and service providers that help organizations identify or communicate with business prospects, subject to applicable law.

2.7 Cookies and similar technologies

We and providers acting for us may use cookies, pixels, local storage, software development kits, and similar technologies to operate the Services, remember preferences, maintain sessions, measure performance, understand usage, prevent fraud, and evaluate marketing. Where required, non-essential technologies are used only with your consent. You can manage available choices through our cookie banner or browser settings. Blocking certain cookies may affect functionality.

3. How we use personal information

We use personal information for the following purposes:

  • Provide, operate, authenticate, maintain, and support the Services.
  • Process Customer Inputs and generate, store, organize, display, and export Outputs.
  • Create and manage accounts, workspaces, authorized users, seats, subscriptions, trials, packages, quotas, follow-ups, and billing.
  • Process transactions, issue invoices, detect payment problems, and maintain financial records.
  • Respond to questions, provide technical and customer support, and communicate service, security, billing, and policy notices.
  • Personalize the user experience and remember preferences and settings.
  • Monitor performance, troubleshoot errors, maintain reliability, and improve features, workflows, user experience, and research quality.
  • Protect the Services, users, Idea Consult, and third parties; detect and prevent fraud, abuse, unauthorized access, and other security threats.
  • Analyze use of the Services and measure the effectiveness of our website, content, events, and communications.
  • Send product information, educational content, event invitations, and other marketing where permitted, with the ability to opt out.
  • Develop and evaluate new products and features, including through aggregated or de-identified information.
  • Comply with law, legal process, tax and accounting requirements, and enforce our agreements and policies.
  • Establish, exercise, or defend legal claims and complete corporate transactions.


4. AI-assisted processing

Intellihance uses automated systems, including artificial intelligence, to help locate, organize, summarize, analyze, and generate information. To provide these functions, Customer Inputs and related context may be processed by Idea Consult systems and by service providers that supply cloud infrastructure, search, data, model, or AI-processing capabilities. These providers may process information only for the purposes and under the contractual terms applicable to the Services we obtain from them.

We may use human review in limited circumstances for support, security, abuse investigation, quality assurance, or product improvement. Access is limited to personnel and providers with a business need and is subject to appropriate obligations.

We may use aggregated or de-identified information to understand usage and improve the Services. We do not attempt to re-identify information that has been de-identified, except where permitted by law to test whether de-identification measures are effective.

Intellihance provides research and decision support. It is not intended to make solely automated decisions that produce legal or similarly significant effects about individuals. Customers are responsible for ensuring meaningful human review and compliance with applicable law when using Outputs in any decision involving a person.


5. Legal bases for processing in the EEA, United Kingdom, and Switzerland

Where European data-protection law applies, we process personal information under one or more of the following legal bases:

  • Contract: processing necessary to provide the Services you request, administer your account, process authorized purchases, and perform our agreement with you.
  • Legitimate interests: operating, securing, supporting, analyzing, and improving our business and Services; communicating with business customers and prospects; preventing fraud and misuse; and establishing or defending legal claims. We consider the impact on individuals before relying on this basis.
  • Consent: where we ask for consent, including for certain cookies, electronic marketing, or other processing where consent is required. You may withdraw consent at any time without affecting earlier lawful processing.
  • Legal obligation: processing needed to comply with tax, accounting, regulatory, court, law-enforcement, or other legal requirements.
  • Vital interests or public interest: only in limited circumstances where those bases legally apply.

If we ask you to provide information that is required by contract or law, we will identify that requirement where appropriate. If you do not provide information needed to create or administer an account, process a transaction, or deliver a requested feature, we may be unable to provide that part of the Services.


6. How we disclose personal information

We may disclose personal information to the following categories of recipients:

  • Infrastructure and technology providers, including hosting, cloud, storage, content-delivery, authentication, security, monitoring, analytics, search, model, and AI-processing providers.
  • Business and operational providers, including payment processing, billing, customer-support, email, communications, scheduling, document-generation, event, survey, marketing, and professional-service providers.
  • Data and content providers when needed to retrieve or license information requested through the Services.
  • Your organization and account administrators. Administrators may manage users and may be able to access, export, or delete workspace content and account activity.
  • Other people or organizations at your direction, such as when you share an Output, invite a team member, connect an integration, or ask us to communicate with a third party.
  • Professional advisers, auditors, insurers, financing sources, and counterparties subject to appropriate confidentiality obligations.
  • Government authorities, regulators, courts, law enforcement, and other parties when we believe disclosure is required by law or reasonably necessary to protect rights, safety, security, or the integrity of the Services.
  • A buyer, investor, successor, or other counterparty in connection with a proposed or completed financing, merger, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate safeguards.

We do not sell personal information for money. If our use of advertising or analytics technologies is considered a “sale,” “sharing,” or targeted advertising under an applicable U.S. state law, you may exercise the opt-out rights described in Section 11. We do not knowingly sell or share the personal information of individuals under 18.


7. International data transfers

Idea Consult and some of its service providers operate in the United States and other countries. As a result, personal information may be processed in countries whose data-protection laws differ from those where you live.

Where required, we use recognized safeguards for international transfers, such as adequacy decisions, contractual protections based on approved standard contractual clauses, and supplementary measures appropriate to the transfer. You may contact us for information about the safeguards relevant to your personal information.


8. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain account and transaction records, comply with legal obligations, resolve disputes, enforce agreements, protect security, and support legitimate business operations. Retention depends on the type of information, the sensitivity and risk, the reason it was collected, account status, customer instructions, contractual commitments, technical backup cycles, and legal requirements.

Account content, including Customer Inputs and Outputs, is generally retained while the account is active and for a limited period after expiration, cancellation, or deletion to permit account administration, export where available, security review, backup cycling, and legal compliance. Information may be deleted or de-identified sooner when requested and legally permitted. Some records, such as invoices, transaction records, consent records, security logs, and legal correspondence, may be retained longer where necessary.

When retention is no longer necessary, we delete, de-identify, or securely isolate the information, subject to technical and legal limitations. Information in backups may remain until the applicable backup cycle is completed.


9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, alteration, disclosure, or destruction. These measures may include access controls, authentication, encryption in transit, logging, monitoring, vendor review, and personnel confidentiality obligations, as appropriate to the information and risk.

No method of transmission, storage, or processing is completely secure. We cannot guarantee absolute security. You are responsible for using strong credentials, protecting account access, limiting sensitive Customer Inputs, and notifying us promptly if you suspect unauthorized activity.


10. Your choices

10.1 Account information

You may review or update certain account information through the Services. An account administrator may also manage information and access for users in its organization.

10.2 Marketing communications

You may unsubscribe from marketing emails using the link in the message or by contacting us. We may still send non-promotional communications about your account, transactions, security, support requests, or changes to the Services and policies.

10.3 Cookies

You may manage available cookie choices through our cookie controls and browser settings. Your choices may be browser- and device-specific. Where legally required, we honor applicable browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

10.4 Account deletion

A primary administrator may request account deletion through available account controls or by contacting us. Deleting an account may permanently remove users and workspace content. Certain information may be retained as described in Section 8.


11. Privacy rights

Depending on your location and subject to legal exceptions, you may have the right to:

  • request access to personal information we hold about you and information about how it is processed;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal information;
  • request restriction of, or object to, certain processing;
  • receive certain information in a portable format;
  • withdraw consent where processing is based on consent;
  • opt out of the sale or sharing of personal information or its use for targeted advertising, where applicable;
  • limit certain uses or disclosures of sensitive personal information, where applicable;
  • appeal our decision on a privacy request, where applicable; and
  • not receive unlawful discriminatory treatment for exercising a privacy right.

To exercise a right, email [email protected] with the subject line “Privacy Request” and describe your request. We may need to verify your identity and authority before acting. You may use an authorized agent where permitted by law, but we may require proof of authorization and identity verification. We will respond within the period required by applicable law.

If we process information only on behalf of a business customer, we may direct your request to that customer because it controls the information. You may also contact the organization that provided your account or submitted the information.

Residents of the EEA, United Kingdom, or Switzerland may lodge a complaint with the data-protection authority in their country or region. We encourage you to contact us first so we can address the concern. Residents of U.S. states with applicable privacy laws may appeal a denied request by replying to our decision and stating that they wish to appeal.


12. Additional information for California residents

This section supplements the rest of the Policy for California residents when the California Consumer Privacy Act, as amended (“CCPA”), applies. The categories of personal information we may collect are described in Section 2 and may include identifiers; customer records; commercial information; internet or electronic network activity; approximate geolocation; audio, electronic, or visual information; professional or employment-related information; inferences drawn from other information; and account credentials or other information that may be treated as sensitive personal information. We collect these categories from the sources described in Section 2, use them for the purposes in Sections 3 and 4, and disclose them to the recipient categories in Section 6.

We do not use or disclose sensitive personal information to infer characteristics about individuals or for purposes that require a right to limit under the CCPA. We do not offer financial incentives in exchange for personal information. We retain each category according to the criteria in Section 8 rather than for a single fixed period.

California residents may request to know, access, correct, or delete personal information and may opt out of sale or sharing as described in Section 11. We will not discriminate against you for exercising CCPA rights. The CCPA does not apply to all information or organizations, and certain business-to-business, employment, regulated, or other information may be exempt.


13. Children

The Services are intended for business professionals and are not directed to children or individuals under 18. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.


14. Changes to this Policy

We may update this Policy as our Services, practices, or legal obligations change. We will post the revised Policy and update the “Last updated” date. If a change materially affects how we use personal information, we will provide additional notice where required, such as through the Services or by email. Changes apply prospectively from the effective date stated in the updated Policy.


15. Contact us

Questions, concerns, and privacy requests may be sent to:

Idea Consult Inc.
Email: [email protected]